How Do People Choose A Pest Control Company?

  • May 16, 2018

In the past, we have shared tips with you including the importance of customer service on and off the phone, things you can do to leave an impression, and other tips about how to grow and keep your customers. We did some research to find out what people look for when choosing a pest control company, and wanted to share what we found with you. 


There are many online articles, directed to consumers, with suggestions and hints when looking for the right professional pest control company. Even the EPA offers suggestions to consumers. Here are some of the top suggestions across the board that you might want to consider as Pest Control Professionals.

Tips for Consumers to Consider When Choosing a Pest Control Company

•Look for qualified and licensed pest control operators who are members of national, state and/or local pest management associations. CHECK THEIR IDENTIFICATION AND CREDENTIALS! You can call the organization that gave the credentials and have them verified.

•Be sure they have a permanent address and telephone number.

•Avoid companies who come to your home unsolicited using ‘scare tactics’. They may claim termites are in the area and your home is at high risk if it is not treated TODAY.

•Ask family, friends, and neighbors to recommend professional companies they are satisfied with.

•Get bids from several pest management professionals. Ask if they are willing to put the bid in writing, including the terms of the warranty and/or guarantee.

•Review all contracts, including the fine print and know all the details of your contract and guarantee, if available.

•Look for quality and value, do not just choose the lowest price.

•Ask if the company has any liability insurance to cover any damages to your home or furnishings.

•Know what is required prior to services and following services. Pesticides are inherently toxic and you should be given specific instructions to follow that will protect you, your pets, and your family.

•Before attempting any service, the technician should inspect your home, locate the problem, and discuss the options and services available.

•Following service, the pest control technician should provide documentation of cost, services done, and any follow up instructions or care that is required.

It May Be Time To Make Changes

If you are not offering some of the services listed above, it may be time to consider changes. For example, if you are not leaving paperwork following services, this may be something to update. Leaving detailed information that includes cost, services performed, and follow up instructions is not only a sign of quality customer service, but also a sign of professionalism.

Show Consumers You Are a Reputable Pest Control Company

Consumers have access to easy information and are often doing their research prior to making pest control decisions. Show consumers you are a reputable pest control company and provide incredible customer service by adapting to the needs of the consumer and helping them feel secure in choosing your company. If you have any questions, or want more information on our lead generation campaigns, please do not hesitate to contact our office.



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